Returns & Exchanges
We want you to be completely satisfied with your Black Knights gear.
Return Policy
We accept returns within 30 days of delivery for items in their original, unworn condition with tags attached. Items must be free of any damage, alterations, or signs of wear.
What Can Be Returned
Eligible for Return
- • Unworn apparel with tags attached
- • Unopened accessories in original packaging
- • Items with manufacturing defects
- • Wrong item received
Not Eligible
- • Worn or washed items
- • Items without tags
- • Limited edition items (final sale)
- • Items damaged by customer
How to Initiate a Return
Contact Us
Email us at support@blackknightsmerch.com with your order number and reason for return.
Receive Return Authorization
We'll send you a Return Merchandise Authorization (RMA) number and prepaid shipping label within 24-48 hours.
Ship Your Return
Pack items securely in the original packaging if possible. Include the RMA number inside the package and affix the shipping label.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Exchanges
Need a different size or color? We're happy to exchange your item. Follow the same return process and specify the new size or color you'd like. If there's a price difference, we'll adjust accordingly.
Pro Tip: For the fastest exchange, place a new order for the item you want and return the original. We'll refund the return once it's processed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll send a replacement at no additional cost and cover all return shipping fees.
Need Help?
Our customer support team is here to help make the return process as smooth as possible.
Contact Support